Shipping policy

Shipping Policy

Last updated: August 2026

Thank you for shopping with 168me. ♡

Every order is thoughtfully prepared and carefully packed before making its way to you. As a small handmade business, we truly appreciate every order and your support of 168me.

This Shipping Policy explains our order processing, shipping and delivery procedures for orders placed through our website.

1. Order Processing

Orders are generally processed and packed within 1–2 business days after payment has been successfully received.

Business days are Monday to Friday, excluding Australian public holidays.

Orders placed on weekends or public holidays will begin processing on the next business day.

During particularly busy periods, new collection launches or other circumstances affecting our normal operations, processing may take slightly longer. Where there is a significant delay, we will make reasonable efforts to keep affected customers informed.

Please note that processing time is separate from Australia Post delivery time.

2. Australia-Wide Shipping

We currently ship orders Australia-wide using Australia Post.

Shipping options and charges are displayed at checkout before payment is completed.

Standard Shipping

Flat Rate: $14.00 AUD

Estimated delivery after dispatch: 3–7 business days

Express Shipping

Flat Rate: $17.00 AUD

Estimated delivery after dispatch: 1–3 business days

Delivery estimates are provided as a guide only and may vary depending on your location and Australia Post's delivery network.

3. Order Tracking

All parcels are sent with tracking.

Once your order has been packed and dispatched, you will receive a shipping confirmation containing your tracking information.

Please allow some time for tracking information to become available after your parcel has been lodged with Australia Post.

You can use the tracking information provided to follow the progress of your delivery.

4. Delivery Times

Estimated delivery times begin after your order has been dispatched and do not include our order processing time.

Delivery estimates are not guaranteed delivery dates.

Delivery may take longer due to circumstances including:

Your delivery location.
Australia Post network delays.
Public holidays.
Peak shopping periods.
Severe weather or natural events.
Other circumstances outside our reasonable control.

Where a delivery is significantly delayed, please check your tracking information first. If you require further assistance, you are welcome to contact us.

5. Shipping Address

Please carefully check your shipping details before completing your order.

Customers are responsible for providing a complete and accurate delivery address, including any applicable apartment, unit or business details.

If you notice an error after placing your order, please contact us as soon as possible.

If your order has not yet been dispatched, we will make reasonable efforts to update the address for you.

Once an order has been dispatched, we may not be able to change or redirect the delivery address.

6. Incorrect or Incomplete Addresses

If an order cannot be delivered because the shipping information provided at checkout was incorrect or incomplete, the parcel may be returned to us.

If the parcel is returned to 168me for this reason, we will contact you to arrange redelivery.

Reasonable additional postage costs associated with resending the order may be payable by the customer where the incorrect or incomplete address was provided by the customer.

Please contact us if you believe there has been an error with your delivery so that we can review the circumstances.

7. Returned to Sender

A parcel may be returned to us for reasons such as:

An incorrect or incomplete address.
The parcel not being collected from a post office or collection point.
Delivery being unsuccessful.
Australia Post being unable to complete the delivery.

If your parcel is returned to 168me, we will contact you to discuss the available options.

Where the return occurred because of information supplied by the customer or because the parcel was not collected, reasonable additional postage charges may apply before the order is resent.

8. Lost Parcels

If your tracking information indicates that your parcel may be lost or if it has not arrived within a reasonable period after the estimated delivery timeframe, please contact us.

We will assist you in reviewing the tracking information and, where appropriate, raising an enquiry with Australia Post.

Please provide your order number when contacting us so that we can assist you efficiently.

Any remedy available in relation to a lost order will be handled in accordance with applicable Australian law and the circumstances of the delivery.

9. Damaged Parcels or Products

We carefully pack orders before dispatch.

If your parcel or product arrives damaged, please contact us as soon as reasonably possible and provide:

Your order number.
Clear photographs of the parcel and packaging.
Clear photographs showing the damaged product.
A brief description of the issue.

Please retain the product and packaging while we review the matter, as photographs or additional information may be required to assist with the assessment.

Where a product is damaged, faulty or otherwise fails to meet an applicable consumer guarantee, your rights and available remedies will be handled in accordance with the Australian Consumer Law and our Returns & Refund Policy.

10. Authority to Leave & Safe Drop

Australia Post may provide delivery options such as Safe Drop or other delivery preferences depending on the parcel, delivery address and services available.

Where you provide delivery instructions or select an Australia Post delivery preference, please ensure that the nominated location is appropriate and secure.

Delivery arrangements made directly through Australia Post may also be subject to Australia Post's applicable terms and conditions.

11. International Shipping

At this time, this policy applies to Australian deliveries only.

If international shipping becomes available, applicable destinations, shipping rates, estimated delivery times and any relevant customs or import information will be displayed on our website or at checkout.

12. Australian Consumer Law

Nothing in this Shipping Policy is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

Where an issue with an order or delivery gives rise to rights under applicable Australian consumer law, those rights will continue to apply regardless of anything stated in this policy.